KAN Boutique Lodge
Terms & Conditions
Version 2026-10-16b
These Terms & Conditions apply to every reservation made on kanlodge.com for stays at KAN Boutique Lodge, experiences and private transportation. Please choose the section for your booking. The General section applies to all bookings. By booking you confirm that you have read and accepted these terms together with our Cancellation & Refund Policy and Privacy Policy.
3.1 Services
KAN offers prearranged private transfers on the routes shown on our website, currently between Guatemala City Airport or Antigua and KAN Boutique Lodge. Services depend on driver availability and the conditions shown at booking.
3.2 Reservations & payment
Full payment (100%) is required at booking. A transfer is confirmed only after your payment is verified. You receive an automatic confirmation, and the assigned driver receives only the information needed to provide the service.
3.3 Booking information
Please give accurate passenger names and contact details, number of passengers, pickup date, time and location, destination, flight number where applicable, and any luggage or special requirements. Check your details before paying.
3.4 Cancellation
See the Cancellation & Refund Policy, Transportation section.
3.5 Flight delays
Please give your flight number whenever possible and tell us about delays as soon as you can. A delayed flight is not a no-show: we make reasonable efforts to adjust the pickup to your actual arrival, subject to driver availability. We do not offer live flight tracking. Long delays may require a new pickup arrangement.
3.6 Pickup & waiting
Be ready at the agreed place and time. The driver uses your contact details to coordinate. Tell us promptly if you cannot find your driver or will be late. Waiting time is not unlimited; if the driver cannot wait, we will contact you to arrange an alternative. KAN charges no waiting fees. A guest who is not at the pickup point at the agreed time and cannot be reached is treated as a no-show and is not refunded. Late arrival for reasons other than a delayed flight, or incorrect details, may shorten or cancel the service without refund.
3.7 Passengers & luggage
Follow the driver's safety instructions and wear a seatbelt where provided. Give the correct number of passengers and tell us about unusually large luggage in advance. The number of passengers cannot exceed the vehicle's capacity.
3.8 Roads & safety
Weather, traffic and road closures can affect journeys. Drivers may change the route or timing for safety. If a transfer cannot be delivered safely, KAN will offer a suitable alternative or a full refund.
3.9 Independent drivers
Transfers may be provided by independent professional drivers or companies, who are responsible for operating their vehicles safely. KAN coordinates bookings, payments and communication, and keeps its own legal obligations.