KAN Boutique Lodge
Cancellation & Refund Policy
Version 2026-10-16b
- Free cancellation with a 100% refund until 24 hours before the scheduled pickup.
- Cancellations within 24 hours of the scheduled pickup, and no-shows, are non-refundable.
- Normal rain, clouds or an unfavourable forecast do not qualify for a refund outside the free-cancellation window.
- If KAN or the provider cancels because conditions are unsafe, you can choose to reschedule or receive a full refund.
Transportation
Free cancellation with a 100% refund until 24 hours before the scheduled pickup (Guatemala time). Later cancellations and no-shows are non-refundable, unless the law requires otherwise or KAN agrees in writing. A delayed flight is not a no-show when you have given your correct flight number. Please notify KAN of any flight delay as soon as reasonably possible. Providing a flight number does not guarantee unlimited waiting; if the driver cannot wait, we will contact you to arrange an alternative.
Weather, how to cancel and refunds
Weather: normal rain, clouds or a poor forecast do not qualify for a refund outside the free-cancellation period. If you choose not to take part because of ordinary weather, the normal policy applies. If KAN or the provider cancels for safety, you choose to reschedule or to receive a full refund.
How to cancel: use the link in your confirmation email. The page shows your exact deadline and refundable amount before you confirm, and opening it never cancels anything. Or write to info@kanlodge.com.
Refunds: refunds go to the original card and are confirmed only after the payment provider verifies them. Timing depends on your bank and is not guaranteed. If eligibility is unclear, our team reviews the request personally.